Understanding Patient Barriers and Facilitators to Ed Experience Survey Completion Among Underrepresented Groups
Investigating Barriers to Emergency Department Survey Participation
Diane Kuhn
Primary Investigator
Brief description of study
The purpose of this study is to determine barriers and facilitators to participation in emergency department patient experience surveys among vulnerable groups including younger patients, Black or African-American patients, and patients with Medicaid insurance. We will do this through interviews with patients to understand their perspectives and how we can improve their ability to provide feedback on their care.
Detailed description of study
Potentially eligible patients will be invited to participate in a one-time qualitative interview of 30-45 minutes with no planned follow-up or additional study needs.
Interviews will occur either in a separate private room in the ED or virtually via Zoom, according to patient preference.
Eligibility of study
You may be eligible for this study if you meet the following criteria:
- Conditions: all
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Age: 18 years - 39 years
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Gender: All
Eligible patients include those who have one or more of the following characteristics:
-age 18-39
-Medicaid insurance
-race is Black or African-American
Patients who are prisoners, lack consent capacity, in need of urgent medical interventions, admitted to the hospital from the ED, under the age of 18 are not eligible to participate.
This study investigates the barriers and facilitators to completing emergency department (ED) patient experience surveys among underrepresented groups. The purpose is to understand the perspectives of younger patients, Black or African-American patients, and those with Medicaid insurance on how they can provide feedback on their care.
Participants will take part in a single qualitative interview lasting 30-45 minutes, either in a private room in the ED or via Zoom. The study aims to gather insights through these interviews to improve patient experience survey participation.
- Who can participate: Participants eligible for this study are those aged 18-39, have Medicaid insurance, or are Black or African-American. Patients who are prisoners, lack consent capacity, need urgent medical interventions, are admitted from the ED, or are under 18 are not eligible.
- Study details: Participants will engage in a one-time interview to share their experiences and perspectives. Interviews will take place in a private room at the ED or virtually via Zoom, based on participant preference.
